Our Refund Policy
We want you to be completely satisfied with your purchase. Learn about our refund process and policies.
30-Day Guarantee
Full refund within 30 days for quality issues
Quality Issues
Immediate refund for damaged or spoiled products
Easy Process
Simple refund process through our app or website
Fast Processing
Refunds processed within 3-5 business days
Free Returns
No return shipping fees for quality issues
24/7 Support
Customer support available anytime you need help
General Refund Policy
We offer a 30-day satisfaction guarantee on all purchases. If you're not completely satisfied with your order, we'll provide a full refund or replacement.
Refunds are processed within 3-5 business days and will be credited back to your original payment method.
Eligible for Refund
The following circumstances qualify for a refund:
- Damaged or spoiled products upon delivery
- Incorrect items received
- Quality issues with fresh produce
- Delivery delays beyond our control
- Technical issues with our platform
- Service cancellations within 24 hours
Not Eligible for Refund
The following circumstances do not qualify for a refund:
- Change of mind after 30 days
- Products consumed or used
- Custom or personalized orders
- Digital products or services
- Gift cards and promotional credits
- Orders cancelled after 24 hours
How to Request a Refund
Through the App
- 1Open the FoodHouse app
- 2Go to 'My Orders'
- 3Select the order you want to refund
- 4Tap 'Request Refund'
- 5Choose the reason and submit
Through Website
- 1Log into your account
- 2Navigate to 'Order History'
- 3Find the order to refund
- 4Click 'Request Refund'
- 5Fill out the refund form
Refund Processing Time
Processing Time
- • Credit/Debit Cards: 3-5 business days
- • Bank Transfers: 5-7 business days
- • Mobile Money: 1-2 business days
- • Digital Wallets: 2-3 business days
What to Expect
- • Email confirmation within 24 hours
- • Refund status updates
- • Customer support assistance
- • Follow-up satisfaction survey
Need Help?
If you have questions about our refund policy or need assistance with a refund request, our customer support team is here to help.
Customer Support:
Email: support@foodhouse.com
Phone: +237 691 477 330
Live Chat: Available 24/7 in the app
Response Time: Within 2 hours