Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
1. Introduction
At FoodHouse, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Address and location information
- Payment and billing information
- Profile information and preferences
- Communication history with our support team
Usage Information
- Device information and IP addresses
- Browser type and version
- Pages visited and time spent
- Search queries and preferences
- App usage patterns and interactions
3. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our Service
- To process transactions and payments
- To communicate with you about orders and updates
- To improve our platform and user experience
- To send marketing communications (with your consent)
- To comply with legal obligations
- To prevent fraud and ensure security
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With your explicit consent
- To comply with legal requirements
- To protect our rights and safety
- With trusted service providers who assist in our operations
- In connection with a business transfer or merger
5. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure payment processing
- Employee training on data protection
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal information:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent for marketing communications
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform:
- Essential cookies for basic functionality
- Analytics cookies to understand usage patterns
- Marketing cookies for personalized content
- Preference cookies to remember your settings
You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
10. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: privacy@foodhouse.com
Address: FoodHouse Privacy Team
Phone: +237 691 477 330